Frequently Asked Questions on Amex Offers
Amex Offers is a programme that rewards you for spend on retail, travel, dining and much more.
Simply browse and select Offers from brands you love and use your Card to pay online or instore to enjoy the rewards. It's easy and complimentary for our Card Members.
Amex Offers is a programme that rewards you for spend on retail, travel, dining and much more.
Simply browse and select Offers from brands you love and use your Card to pay online or instore to enjoy the rewards. It's easy and complimentary for our Card Members.
Rewards can be availed in multiple forms, depending on the Offer terms & conditions*, this could be (and not limited to) the following:
Discounts / Added benefits – Instant savings or benefits when you pay using your Amex Card.
Statement Credits – Credit applied to your Card statement after meeting Offer eligibility criteria.
Bonus Membership Rewards® Points – Extra points credited to your Card account when meeting Offer eligibility criteria.
*All Offers are subject to the stated Offer terms & conditions. Please read them carefully. If you have questions, please contact us through live chat on the mobile app or call the number on the back of your Card.
Rewards can be availed in multiple forms, depending on the Offer terms & conditions*, this could be (and not limited to) the following:
Discounts / Added benefits – Instant savings or benefits when you pay using your Amex Card.
Statement Credits – Credit applied to your Card statement after meeting Offer eligibility criteria.
Bonus Membership Rewards® Points – Extra points credited to your Card account when meeting Offer eligibility criteria.
*All Offers are subject to the stated Offer terms & conditions. Please read them carefully. If you have questions, please contact us through live chat on the mobile app or call the number on the back of your Card.
Depending on the Offer terms & conditions*, you can get your rewards in any of the following ways:
Present and make a payment using a valid American Express Card at a qualifying merchant to avail an instant discount or added benefits.
Some Offers will require you to ‘save the Offer’ to your Card first and rewards will be applied to your Account later.
*All Offers are subject to the stated Offer terms & conditions and should be read carefully.
Depending on the Offer terms & conditions*, you can get your rewards in any of the following ways:
Present and make a payment using a valid American Express Card at a qualifying merchant to avail an instant discount or added benefits.
Some Offers will require you to ‘save the Offer’ to your Card first and rewards will be applied to your Account later.
*All Offers are subject to the stated Offer terms & conditions and should be read carefully.
Any personal Cards issued by Amex (Middle East) B.S.C. (c) or Amex (Middle East) B.S.C. (c) – Emirates are eligible to participate in Amex Offers.
Purchases made on both Basic and Supplementary Cards will be eligible to receive Offer rewards.
Not Eligible: American Express Corporate Cards may be excluded from some Offers. Please read the individual Offer’s terms & conditions carefully to learn more.
Any personal Cards issued by Amex (Middle East) B.S.C. (c) or Amex (Middle East) B.S.C. (c) – Emirates are eligible to participate in Amex Offers.
Purchases made on both Basic and Supplementary Cards will be eligible to receive Offer rewards.
Not Eligible: American Express Corporate Cards may be excluded from some Offers. Please read the individual Offer’s terms & conditions carefully to learn more.
If you are issued a replacement Card with a new Card number, your saved Offers will remain active — you do not need to save them again.
If you are issued a replacement Card with a new Card number, your saved Offers will remain active — you do not need to save them again.
Online: Log into your Account online, at americanexpress.com.jo and click the 'Offers' tab located on the side menu. If you don't have an Account online, you can create one by following the instructions, at americanexpress.com.jo.
Once you create your Account online, new Offers will appear on the 'Offers' tab once you log in.
Mobile: Download the AMEX Mena App for iPhone or Android, log in with the same information you use for your online account and visit the ‘Offers' tab.
Online: Log into your Account online, at americanexpress.com.jo and click the 'Offers' tab located on the side menu. If you don't have an Account online, you can create one by following the instructions, at americanexpress.com.jo.
Once you create your Account online, new Offers will appear on the 'Offers' tab once you log in.
Mobile: Download the AMEX Mena App for iPhone or Android, log in with the same information you use for your online account and visit the ‘Offers' tab.
If you make a qualifying purchase(s) as indicated in the Offer terms & conditions; credits or rewards should be credited to your Account within the stated period of you meeting the Offer spend requirement – please refer to the Offer terms & conditions for more information. If you don't see the credit within the stated time period, check to make sure you've done all of the following:
Saved the Offer to your eligible American Express Card before making your purchase(s) at the merchant
Made the purchase(s) with the applicable American Express Card as specified in the Offer details
Met the purchase requirements (purchase amount or number of purchases) required in the Offer terms & conditions to receive the Offer
Made your purchase(s) before the Offer expired
Made the purchase(s) at an eligible location (online, in-store, participating location, etc.)
Have not returned or cancelled your purchase
If you have done all of the above and still don't see the credit within 90 days after the Offer end date, please contact us through live chat on the mobile app or call the number on the back of your Card.
If you make a qualifying purchase(s) as indicated in the Offer terms & conditions; credits or rewards should be credited to your Account within the stated period of you meeting the Offer spend requirement – please refer to the Offer terms & conditions for more information. If you don't see the credit within the stated time period, check to make sure you've done all of the following:
Saved the Offer to your eligible American Express Card before making your purchase(s) at the merchant
Made the purchase(s) with the applicable American Express Card as specified in the Offer details
Met the purchase requirements (purchase amount or number of purchases) required in the Offer terms & conditions to receive the Offer
Made your purchase(s) before the Offer expired
Made the purchase(s) at an eligible location (online, in-store, participating location, etc.)
Have not returned or cancelled your purchase
If you have done all of the above and still don't see the credit within 90 days after the Offer end date, please contact us through live chat on the mobile app or call the number on the back of your Card.
If you make a purchase and return the merchandise, we reserve the right to reverse the statement credit or rewards. If the credits have been reversed and the Offer has not expired, you can still take advantage of the Offer if you make another qualifying transaction and meet the Offer terms & conditions.
If you make a purchase and return the merchandise, we reserve the right to reverse the statement credit or rewards. If the credits have been reversed and the Offer has not expired, you can still take advantage of the Offer if you make another qualifying transaction and meet the Offer terms & conditions.
Not necessarily. If the Offer was specific to a certain Card, you must make the qualifying purchase using the applicable Card. Please read the Offer terms & conditions carefully to learn more.
Not necessarily. If the Offer was specific to a certain Card, you must make the qualifying purchase using the applicable Card. Please read the Offer terms & conditions carefully to learn more.
Yes, your purchase will qualify if you saved the Offer during the required enrolment period and the purchase was made during the Offer period. For certain campaigns however, if you save the Offer to your Card in a later calendar month than when the purchase was made, that spend may not be eligible. Please refer to the specific Offer terms & conditions for more details.
Yes, your purchase will qualify if you saved the Offer during the required enrolment period and the purchase was made during the Offer period. For certain campaigns however, if you save the Offer to your Card in a later calendar month than when the purchase was made, that spend may not be eligible. Please refer to the specific Offer terms & conditions for more details.
All Offer terms & conditions will state the purchase requirements. Some Amex Offers require a single purchase, while others require a minimum total amount spent (one or more transactions). All Offers are subject to the stated Offer terms & conditions and should be read carefully.
All Offer terms & conditions will state the purchase requirements. Some Amex Offers require a single purchase, while others require a minimum total amount spent (one or more transactions). All Offers are subject to the stated Offer terms & conditions and should be read carefully.
If the FAQs on this page do not answer your specific question, please contact us through live chat on the mobile app or call the number on the back of your Card.
If the FAQs on this page do not answer your specific question, please contact us through live chat on the mobile app or call the number on the back of your Card.
This Card is issued by AMEX (Middle East) B.S.C. (c) pursuant to a license from American Express.
American Express is a registered trademark of American Express.
AMEX (Middle East) B.S.C. (c) is regulated and licensed by the Central Bank of Bahrain as a Financing Company.
AMEX (Middle East) B.S.C. (c) – Jordan Branch is regulated and licensed by the Central Bank of Jordan.