What is Plan It™?

A payment option feature that provides added flexibility to repay the value of a Transaction in equal instalments over a period ranging from three (3) to twelve (12) months. Plan It is only available to select Card Members, holding a Card issued by American Express Middle East.   

How can I check if my Card Account is eligible for Plan It?  

Plan It may be offered to select Card Members holding a Card issued by American Express Middle East. Your eligibility to set up a Plan is subject to change over time and your current eligibility status can be viewed in the Mobile App and Online Services.   

Card Members must check their current eligibility status before making a Transaction that is intended to be set up as a Plan.  

To check your eligibility, you can do the following:  

1. Log into either the Mobile App or Online Services, go to ‘Services’ and select ‘Plan It’. You can also select ‘Plan It’ from the quick tabs menu on the ‘Account’ dashboard page.  

2. Navigate to the ‘Create a Plan’ page where any eligible Transaction(s) to set up as a Plan will be displayed. If the ‘Create New Plan’ option / ‘+’ button is shown to you, you are currently eligible to use Plan It.  

You are not currently eligible to set up a new Plan if either:

1. You cannot see the ‘Plan It’ section from the ‘Services’ page; or

2.  You can navigate to the ‘Plan It’ section and the ’Plan Status’ page, but the ‘Create New Plan’ option / ‘+’ button is not being displayed for you.

 Which Transactions are eligible for a Plan?  

Only purchase Transactions can be set up as a Plan. Payments of fees and charges, or cash withdrawals, are not eligible to set up as a Plan.  

Can my Supplementary Card Member set up a Plan?

No, only the Basic Card Member can set up a Plan. However, all eligible Transactions made on the Card Account, whether made by the Basic or Supplementary Card Member, would be eligible to be set up as a Plan by the Basic Card Member, subject to the eligibility status of your Card Account.

How can I set up a Plan?  

You can set up a Plan through the Mobile App or Online Services.  

To set up a Plan, follow the steps below:  

1) Log in to your Mobile App or Online Services;

2) from the dashboard screen, go to ‘Services’ and select ‘Plan It’;

3) on the ‘Create a Plan’ page select an eligible Transaction;

4) on the 'Select a Plan’ page, choose your desired Tenor;

5) as soon as you select your desired Tenor, you will need to review the Plan It T&Cs and confirm that you agree to be bound by the Plan It T&Cs to proceed with your request; and

6) you will receive an SMS and push notification once the Plan is set up. You can then go to ‘Active’ Plans in the Mobile App and Online Services to see the Plan details.